The Prose Charter

It's a new year and we have big plans for Prose. We want to share greater transparency with you all, and share a list of promises, or guarantees, that you should expect from us. Cue the Prose Charter. This is a formal document that tells you, the user, what you should expect from us. We pride ourselves on being available to communicate with you and these are the standards we have always tried to stick to behind-the-scenes. With transparency being one of our key focuses this year, we thought it only fair to share these with you. 

What Our Prosers Should Expect From Us:

Customer Service:

1) Emails coming into us will be answered within 24 business hours.

2) Messages received in the direct message inbox within the app under the Prose account will be answered within 24 business hours.

3) Social Media direct messages will be dealt with within 24 hours.

Content and Contests:

1) Users should expect 3 blog pieces from Prose per week either on the Prose app or blog.theprose.com on Mondays, Wednesdays, and Thursdays

2) Users should expect a new Friday Feature each week, unless this isn’t possible due to public holidays or unforeseen circumstances.

3) Users should expect a Prose Challenge of the Week to be posted every Monday morning (GMT).

4) Users should expect a bi-monthly newsletter that showcases user posts along with what’s going on around theprose.com

5) Unless otherwise stated, winners of “premium challenges” (read: challenges with a prize) will be announced and notified within 48 hours of the challenge expiring.

6) Users should expect Prose to like their Prose posts on Twitter so long as they tag @theproseapp, within one working day. (We will also RT at our own discretion.)

Technology:

1) Users should expect the Prose team to forward all bugs to the tech team within 1 working day or less.

2) Once those bugs are logged users will be updated as soon as possible re the status of the bug fix request. (Due to the nature of bugs, we cannot give an exact turnaround time for the resolution of these bugs.)

3) Users should expect any feature suggestions to be considered by the team, and implemented where financially and developmentally viable.

What can Prosers do for us?

Prose has big plans for the future shape of your words. For us to continue building a social network for writers like no other, there are certain things you can do for us to ensure that Prose grows as big and beautiful as intended.

1) More engagement (bookmarking, sharing, commenting).

2) More thoughtful comments, to further help the community grow and succeed as writers.

3) More social sharing. (The more you share your Prose on social media, the more readers you will find).

4) More time spent reading and enjoying others’ work.

5) More words - We’d love to see longer posts, poetry or prose.

6) More reviews - We crave reviews for the app in Google Play and iTunes. The more reviews we get, the more new writers and readers will interact with and follow you.

7) More boundary pushing by trying out new genres and different portals to usual. Explore!

8) More promoting your own book in the Indie Portal. We don’t limit what you do, so do it.