Musings of a Medicare CSR

It's powerful, the sensation of connection. Even over the phone, the smallest sincerity can transform a person's day from dread to elation.

Knowing that strangers are still capable of caring and not in an oh-what-a-shame-but-i-wont-do-anything-to-help-because-it-might-inconveience-me kind of way.

The tiniest step toward understanding, the extra micro moment spent verifying a copay for their upcoming surgery, or the softest sigh of empathy means so much more than any performative sympathy.

Just a small kindness, an easily-done task that requires only a little effort and doesn't harm the tasker.